Sadly today it was announced that Thomas Cook has collapsed in to compulsory liquidation.
Thomas Cook is an Atol protected company meaning anyone on holiday currently will be able to enjoy the rest of their holiday with peace of mind they can enjoy the rest of their holiday without the worry of knowing how they’ll get home at the end of the holiday.
But as hundreds of thousands of customers are stranded at their travel location here we answer the most common questions that may help you.
- How many people have been impacted?
The Civil Aviation Authority (CAA) they’ve said there is more than 150,000 people impacted as they are currently on Thomas Cook Holidays abroad.
It is believed more than one million holiday makers have lost a future booking.
- What will happen to customers already on holiday?
The CAA & Government will launch a repatriation scheme over the next two weeks which will start on Monday running until the 6th October.
The Department For Transport (DfT) has said that all customers currently abroad with Thomas Cook will return back to the UK within the next two weeks.
They will bring them home as close to the possible booked return date. With an extra accommodation covered by the government through the Air Travel Trust Fund or Atol scheme.
Customers who are overseas are advised they should not travel to the airport until their flight us due back to the UK. Which has been confirmed on the dedicated website thomascook.caa.co.uk.
If overseas, customers can call +44 1753 330 330 or from the UK call 0300 303 2800 for free.
- What about those who have bookings and are yet to travel?
anyone with future bookings will be required to make new arrangements as all bookings have been cancelled and according to the CAA Thomas Cook customers in the UK who have yet to travel should not go to the airport as all flights leaving the UK have been grounded.
- How will the cost be covered?
recently when Monarch Airlines closed in October 2017 the government spent £60 million hiring planes and covering the staff costs to bring passengers home.
At the moment the cost is not known but Thomas Cook Passengers will likely cost even more than this.
The Atol protection scheme provides holidaymakers with protection in the event that travel firms collapse.
- What does the scheme protect?
Atol protection is a scheme that protects most trips booked as a package and includes flights, accommodation, car hire and in some cases flight booking.
- What protection does it offer?
If a travel company collapses while your on holiday the scheme will make sure you can enjoy the rest of your holiday and return home at the same time you’d usually expect.
- What can I do if my trip is not Atol protected?
Under normal circumstances, passengers who are not ATOL protected would be asked to find, and pay for, their own way home.
Holidaymakers can usually apply to their credit or debit card provider to be reimbursed. Not all travel insurance policies provide coverage when a firm collapses.
But in this case, the DfT said everyone on a Thomas Cook holiday with a return flight to the UK within the two weeks will be brought home free of charge, whether they are Atol protected or not and regardless of their nationality.
- What will happen to Thomas Cook shops?
Thomas Cook has around 600 stores on UK high streets which are expected to close. Thomas Cook Group employs around 21,000 people in 16 countries.
All flights have been cancelled, according to the CAA. Those based in the UK, Scandinavia and the Balearics carry the group’s name, while their German sister company is named Condor.