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SGT Harry Tangye “Break a window or stab a police dog?” the law is the same

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SGT Harry Tangye Storm is a 3-year-old German Shepherd Police dog, who his owner Jim adores.  They have  spent those 3 hard years nurturing each other through 13 initial weeks hard training and numerous courses and training sessions since.  They are always at each others side, can wholeheartedly trust each other, and will gladly put themselves in harm’s way to protect the other from evil.  The bond is unequivocal.

It’s a Saturday afternoon, and Jim is steering his Police Ford Focus Estate through the back streets towards the report of the burglary.  It’s been called in by a neighbour and it sounds like a good one.  A man in his late teens has been seen dropping down from a flat roof at the rear of a rather affluent looking detached house which backs on to some fields.  He’s been seen running with a small clutch of items towards the  hedge of the rear garden when the witness sensibly decides to give up the view in priority for phoning the police.

Storm is in the back of the Focus in his cage.  A beautiful glossy chestnut perfect specimen of a German Shepherd.  He’s in his prime. He’s spent years of anticipating his masters driving, every swerve and tight turn, ensuring he leans heavily on the opposing foreleg to keep himself balanced.  Jim knows his best friend is holding on for dear life so tries to drive more smoothly, more than impossible in these back alleyways. Blue lights on this sunny day, but no sirens as we don’t want to alert the burglar to our imminent arrival, the payback is the angry stares from the elderly couple walking on the side of the road who glance over to see which boy racer is disturbing their peace.  “Ah those cops again, not like in our day dear” he mutters to his wife, “Where’s their sirens then?  We should complain”

His wife ignores him like she has for the past 45 years and continues walking with her stick and her arm linked to her husband,  watching the rear of the police car disappear around the next corner, the blue light extinguishing any wish she has herself, to make a complaint.

Jim is nearing the scene now and runs his checklist in his mind.  Tracking equipment just where it should be and best have Storm’s toy with me for when he finds the burglar, after all, that’s what he thinks he is looking for!

The car grinds to a halt slightly scuffing the kerb on the alloy.  He winces knowing that that one will show no doubt, and he will have to report it later.  He’s out of the car and the neighbour is immediately pacing towards him with an excited urgency on her face.  The car rocks even with Jim out of it as Storm knows what’s coming next.  He delights in the hunt that is to follow, and he can’t wait to get started.  Jim fixes his harness and tracking lead, a sign to Storm he isn’t going for a gentle stroll, but this is a business.  The information is gathered as to where the suspect was last seen and having updated control room on the radio, Jim is off, being dragged by storm through the rear privet hedge.  A thorn catches Jim’s hand and scratches a deep gouge.  He curses and half-heartedly apologises to the smiling neighbour waving him off like a teenage son going off to college.  Storm is pulling steadily at the lead, trying to drag him at a pace he would rather go if left to his own devices, but Jim knows he has to keep him at just the right pace.  Fast enough to make ground but not too fast so he runs past the scent which may have turned direction.

It’s only a matter of minutes before he sees a track leading from the main road to a ramshackle shed at the far side of the field he is now in.  Between him and the shed, Storm is lapping up the scent.  He is transfixed on it and it is leading directly to it.  He wonders if there is a getaway car parked there, or whether that is where he will find his quarry hiding.  He has to hurry, radioing for backup as he nears.  He can hear the Police helicopter in the far distance, the thumping of the rotor blades breaking through the pounding of his heart in his chest.  His heart beating from not only the stress it’s been under on the track, but also charged by the adrenaline preparing him for what they may face ahead.

Up to the corner of the shed and no car has left yet, so maybe there is none. Storm rounds the corner as Jim shortens the lead for more control, and he hears barking.  Storm is telling him he has found his quarry and now wants his toy reward.  He’s bouncing off his front paws throwing his head forward with a full row of deadly sharp and powerful teeth in the fullest view Storm can parade to the terrified victim. It’s quick but Storm has lunged forward, Jim’s confused for a second as he’s meant to stand his ground unless threatened, but then he sees the flash of a silver blade streaking across the darkened shade of the shed wall, a yelp but the fight Storm has started now continues relentlessly, growling with a fixed jaw clamped heavily and stubbornly onto the victim’s thigh, shaking his head like a terrier on a rag doll, but the blade reigns down again and the cries from Storms victim and from Storm continue.

Jim’s utter horror seeps to the surface and he’s trying to pull his beloved friend to safety whilst kicking out at the assailant.  The knife flashes across again, and catches Jim’s hand, but he doesn’t feel it, he knows that now he is fighting for not only his dog’s life, but his own.  He realises they are alone with a frenzied attacker who will do anything to get away from this situation.  Jim now kicks hard between the legs of the offender and immediately the knife is flung to the side and the surrendered assailant shouts, “Alright, alright, no more”.

He pulls Storm away in a standoff position and Storm shouts his displeasure at his quarry.  Jim leaves the lead just a little longer than usual to ensure the burglar doesn’t think of running, and maybe if there is another accidental nip, then so be it.  Jim is angry, very angry, but he’s proud of his little boy, his best friend and as the helicopter swings around at low level drowning out the sounds of the barking, Jim glances down the side of Storm and sees blood, then quickly up to his shoulder, blood, and then his head, blood, and it’s too fresh, too much to be the burglar, no,  please let it not be, but it’s dripping, and dripping fast.  Jim shouts on the radio for a car fast, he needs to get help for his friend.  Storm slumps to his haunches, and then he lays gently down on his side, he shouldn’t do that, he should still be barking until called off, but he’s lost interest.  Jim glares at the burglar lying down leaning against the shed wall holding his wounds, shouting at him, “Move one inch and I will kill you myself”

Jim cradles his friend.  He’s just 3 years old not even half way through his working life, so much time, so much effort, so much training, and so much love, so much care, so much trust, and loyalty.  And then it’s no more as Storm ebbs away.  He’s replaced by a calm and peaceful tranquillity, a peace that is still only in Jim’s head as he is distracted for a second by the helicopter dipping it’s imaginary wing and swinging off to the side as if a gannet saying goodbye to a dying gull caught in a gale.   He stands over Storm whose chest has stopped rising, and weeps, placing the toy next to his beloved friends head.  “You caught him Storm, you caught him, my friend”.

Officers take away the burglar, but one remains to put a hand on the shoulder of Jim.  He watches a broken window of the shed reflecting the light of the sun against the chrome name tag of Storm, and a cloud moves across the sun, snuffing the last sparkle from Storm.

This is an account that is not based on any particular incident but is similar to a very large number over the years.  Currently in the UK, the injuries to Storm which caused his death are the equivalent of breaking the window in the shed.  It’s considered criminal damage according to the law.  In the USA and Canada, dogs are considered Police Officers and protected in law as such.  Please sign this petition to support having any assault on a police dog or horse be treated in a way fitting for the offence itself.  To be treated as what they are, living and breathing animals which are constantly put in harm’s way, to protect ourselves and others.  I think we owe that to them.

Please support #FinsLaw and support over 73K people by adding your name to the petition here.

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PC Edward Walker is loving life at West Yorkshire Police

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Not so long ago Police Constable Edward Walker aka Eddy set off on his travels with the support of Durham Constabulary.

Since then there has been no stopping him as he managed to stop off at Northumbria Police, Cleveland Police & now he is taking West Yorkshire Police by storm.

Eddy is the one teddy everyone wants to get their hands on within the social media world of policing. He is causing so much excitement within the world of Twitter and it is truly fantastic.

Best of all Eddy set off on his travels for the sole purpose of raising awareness and donations for COPS a UK charity.

Eddy has already made a name for himself after getting a Tweet from non-other than Newcastle United Football Club wishing him luck after he arrived at ST James Park.

While Eddy was at ST James Park he managed to spend some valuable days with the Northumbria Police Central engagement team when he attended a disability, diversity and inclusion. While here they took great care of him and taught him the importance of Equality and being you is not a crime.

He spent some time with a lovely ex-police officer named June who shared her policing photo from 1964. Eddy found this such a great honour to learn from the best and took with him valuable lifelong skills from his visit.

Since Eddy left Northumbria Police he has been lucky to spend some time shadowing Chief Constable Dee Collins. Spending lots of time with the senior team, he watched lots of important presentations before passing his message to fellow teds.

Since then he has been lucky to spend some time shadowing Chief Constable Dee Collins, spending lots of time with the senior team, he watched lots of important presentations before passing his message to fellow teds.

From there he headed to the West York Police Force control room and even went out on patrol with a certain well-known PCSO who features in the Police Twitter Awards, Maybe Ted has his eyes on the awards after spending all that time with the Best Tweeting Chief Constable of the Year.

Leg Three West Yorkshire Police

After a long journey from Northumbria Police Eddy arrived at West Yorkshire Police HQ, as he arrived he was very excited and looking forward to meeting many officers. His first port of call was @WYP_BAWP.

Eddy was quick to get noticed within West Yorkshire and wanted to meet with the Best Tweeting Chief Constable Dee Collins, seeking advice on how he should tweet because he couldn’t really work it out knowing that this was one of the CC strengths he leapt at the chance or did he just have his eyes set on those awards?

He was quick to jump at the chance to shadow one of the most inspirational women within British policing. Together they went off to brief Eddy on the Police and Crime plan.

Eddy really enjoyed the meeting and was able to take a lot away with him. He had lots to think about before he headed off.

But Eddy spotted a camera, The last time he did this he stole a slot on the Police Interceptors, this could be his chance to get noticed and swoop the best tweeting police bear award at this year’s Police Twitter Awards…. Come on Eddy he was thinking.

After all those pictures Eddy decided to hunt out the snacks, he was starting to get hungry after all that work.

All of a sudden he bumped into one of the Police Twitter Awards Finalists he was star struck as he filled his paws.

It was only Police Community Support Officer Sarah Barberini. He knew he only had one chance to make sure PCSO Barberini would work with him, maybe later.

After making arrangements to go out another day Eddy was back with Dee talking about the importance of Force Accountability with Meg Ininns. He really enjoyed the company of Meg, such a wonderful lady he thought.

Next Eddy wanted to learn some leadership skills he was so excited that he grabbed one of the front seats.

Eddy told Angela Williams that he was very impressed with their 999 performance. He decided he must visit the contact centre.

999 whats your emergency, Eddy was now on his first emergency call, he jumped straight in there he just wanted to do his bit to make a difference and help another.

Following his call Eddy was supported by another member of the Forces Contact Centre to guide him in the right direction.

After a 12 hour night shift in the West Yorkshire Contact Centre Eddy was raring to go and decided he wanted to pay a little visit to some four-legged friends.

https://twitter.com/WYPHorses/status/918441245328007169

Marley was not having any of it, Eddy get a suitable riding hat on or you’re not coming out with me.

Next Eddy was off to promote diversity and difference within West Yorkshire Police with some fellow friends.

Yes, the day has finally come that Eddy gets to work with one of the Police Twitter Award Finalists, he wants to learn from the best here. He was delighted to be announced as a new starter. That award must be within his sights now.

Dedicated to the job and eager to make some good first impressions with PCSO Barberini he decided he would help fill out the digital record for a section 59 warning. Phew thinking Eddy i managed to get out of making the brews.

A quick check of PCSO Barberini boots and they are off out on patrol. Very shiney indeed he added.

Next, he decided he would visit Cohort 6… All at the ready line up for inspection… Come on now.

PSCO Barberini was soon onto his plans to take the best tweeting bear at the police twitter awards and chucked him in the cells, before releasing him and thanking him for his time.

Yes another camera, I have time to reclaim my fame and take to the big screen move over police interceptors I’ve got my own show now West Yorkshire 999.

Next Eddy was off to see Police Sergeant Chirs Dibbs to learn about leadership and professional development.

He quickly took the opportunity for another photo with Sarah Baker and Andy From the West Yorkshire Police media team.

Eddy was then introduced to the West Yorkshire Police Training Centre and meet with Cohort 13A/B. Wishing them all good luck.

Next, he took the opportunity to give some advice to members of the performance, conduct and welfare class for first line managers.

And then he was off to meet some new officers on their second day with West Yorkshire Police

And decided to help Cohort 12 A/B with their IT instruction.

Next, it was a lesson in first aid, one of the most important aspects of police training when responding to a critical situation.

After a fantastic couple of days at Carr Gate Eddy was eager to show off everything he had been shown to Ossett Brownies.

However he had his sights on NPAS Carr Gate, Maybe he will be the eye in the sky next?

For now, it’s a sleepover with PC Sally Baines…. Goodnight Eddy. Don’t be making too much noise.

Why the tour?

Eddy was sent on his travels by Diane Lewis so that we could raise further awareness and funds for COPS Charity, We wanted a creative way to have some fun and along the way raise some money for a good cause.

UK Cops are dedicated to helping the families of police officers who have lost their lives in relation to their duty, to rebuild their lives and we wanted to do our little bit.

Julia Berry has been doing running lately and wanted to use her running to raise money for her chosen charity.

She has already taken on the Cops 30 Miler, The Great North Run, ending at the Birmingham International Marathon.

You can keep track Jules runs and where Eddy is at on his tour by following @PCEdwardWalker #PCWalkerTours

About COPS

COPS is the UK charity dedicated to helping the families of police officers who have lost their lives in relation to their duty, to rebuild their lives.

Since being founded in 2003, they have helped hundreds of families shattered by the loss of their police officer. They aim to ensure that surviving family members have all the help they need

to cope with such a tragedy and they remain part of the police family.

What COPS do

COPS is a peer support charity, enabling Survivors from around the UK to support other Survivors in practical ways. They arrange local and national events that enable Survivors to build friendships and bonds that support them through the good times and bad.

Families are rightly proud of their officer and COPS to help ensure that they remain part of the police family.

Please Donate

If you are wanting to make a donation to UK Cops please donate via Jules Just Giving Page.

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Leadership Grounded in Service Delivery by Steve Cooper

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We have teamed up with Steve Cooper Police Promotion coach to bring you free tools and resources to help with your Police Promotion prep, Steve Cooper is one of the leading police promotion coaches in the United Kingdom.

Thanks to Steve and his company Rank Success is able to offer Police Hour readers free promotion tools that other coaches would charge you for, thanks to our great relation with Steve we are able to offer you this advice, information and valuable police promotion information and advice absolutely free of charge for the Police Hour readers looking for Police Promotion.

The focus of this exclusive editorial feature written by Steve Cooper is the ‘7 Things interview boards also look for in promotion candidates’ is knowledge of the policing environment you aspire to lead in.  Here are the 7 key traits which police promotion boards inherently value:

  1. Good awareness and understanding of vision or mission
  2. Self-aware, understanding personal values and development areas
  3. Demonstrates awareness of the current policing context
  4. A response that goes beyond the theoretical
  5. Able to evidence leadership impact in & beyond your team
  6. Well-structured and considered responses
  7. Demonstrate strong leadership skills grounded in service delivery

Thing 7: Demonstrating Strong Leadership Skills, Grounded in Service Delivery

“Know what it is you are trying to accomplish and ensure others involved know the same.” – Patrick D. McGowan

All Bound for Mu Mu Land…

Leadership and Service Delivery are concepts featuring in all UK police promotion frameworks; the Competency and Values Framework (CVF), Police Promotion Framework (PPF) and the Metropolitan Leadership Framework (MLF). You can read a summary of CVF/PPF/MLF here, where you will learn they are not to be confused with the ‘Justified Ancients of Mu Mu Framework’ (KLF). I digress… These frameworks are key expectations of both Sergeant and Inspector roles.

The promotion board will of course have a marking guide and six or so questions for you, based on the rank competencies.  Adhering to the relevant competencies of the rank you aspire to in your verbal responses is a good strategy. This is almost always based on a sound understanding of your force promotion framework and aligning your own evidence to it.

So when it comes to service delivery, what indicators could a promotion panel consider when deciding whether to promote YOU instead of ‘A. N. Other’ candidate they may interview? This blog will take you through some of the human considerations of these supposedly ‘objective’ competencies.

Focus on Delivery

“Act as if what you do makes a difference. It does.” – William James

Who why what

A ‘focus on delivery’ (internally and externally) is one indicator of potential. In raising your awareness around this, it may be helpful as part of your wider preparation to think through and ask yourself the following questions:

  • Are you someone who consistently sees things through to completion, delivering against challenging deadlines? 
  • Do you go above and beyond what is expected to get the job done? 
  • Do you take opportunities? 
  • Do you step out of your comfort zone to try new ways of doing things? 

I suspect the answer to all of these is a resounding yes. In the interests of preparing yourself ahead of a promotion opportunity however, you might want to delve a little deeper by asking yourself these further structured questions against the ones outlined above:

  • When did I do this? (CONTEXT)
  • What did I do? (SPECIFICS)
  • How did I do it? (ALIGNED TO COMPETENCIES)
  • Say to yourself “So what?” (RESULT / OUTCOME)

Spending some time reflecting like this can help you think through and develop some considered responses. You will be delivering these responses, to help the board see and hear that you are a candidate who considers and understands wider aspects. Someone who understands the role.

The Role

“When we all play our part the world will run as designed. Do your part, do it now!” – Temitope Ibrahim

What do you know about the role of Sergeant/Inspector? Everything or nothing? In truth it’s likely to be somewhere in between. Clearly, the more you know and understand about it the better. But both the Sergeant and Inspector role have expectations and responsibilities around managing resources, e.g. time, money, people and equipment linked to how service is delivered or provided.

Ask yourself – When have I managed resources to deliver, improve or recover service? 

What did you do? How did you do it? Then say to yourself “So what?” 

That might sound a little blunt, but it’s a good way of holding yourself accountable in formulating your evidence; it’s of limited use offering examples without a result or outcome. By limited use of course, I mean scoring 2 or 3 rather than 4 or 5 (out of 5). Remember that ‘good, better, BEST‘ mantra??

Promotion to Inspector

Service Delivery – Internal

“Within the context of reducing budgets and changing demand, the police service can continue to provide service but it will have to be delivered in different ways. We are determined to be as innovative as possible in meeting these challenges.” – From Reshaping Policing for the Public.

It is the Sergeant who, based on job knowledge and experience, directs the daily work of their team. With this in mind, what is your responsibility to deliver service internally? You’ll be expected to impart shared values, standards and culture to those under your supervision and as an aspiring promotion candidate, you’ll have a good idea of the kind of working environment you want to foster for your team. One in which people feel supported and where they are free to innovate, thrive and excel. Why is this important?

To ascertain your focus around this, the board might want to hear about your leadership and how you will set, communicate and reinforce standards to ensure service delivery and promote ethical behaviour.

Service Delivery – External

“The police service is under unprecedented pressure, having to deal simultaneously with financial austerity and changing patterns of crime. The police need to better understand the changing nature of demand on their services.” – Rick Muir

The effective investigation of crime, alleviating anti-social behaviour in communities and keeping the public informed all drive and maintain public confidence.

As an Inspector your role will include delivering and implementing plans in addition to allocating and monitoring the quality and progress of work relating to these and other aspects of service delivery.

  • So what do you know about wider challenges the service faces, particularly relating to understanding and/or managing demand?
  • What is your force doing well at the moment?
  • What is not being done so well? Why?
  • How can things be done more effectively and/or efficiently?
  • What will you do as a new Inspector to help the organisation move forward?

Addressing some or all of the above points and questions will help to elevate your awareness and increase your focus around service delivery. The name of the game.

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Promotion Interview Ahead? Don’t Let Al Capone Get You by Steve Cooper

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We have teamed up with Steve Cooper Police Promotion coach to bring you free tools and resources to help with your Police Promotion prep, Steve Cooper is one of the leading police promotion coaches in the United Kingdom.

Thanks to Steve and his company Rank Success is able to offer Police Hour readers free promotion tools that other coaches would charge you for, thanks to our great relation with Steve we are able to offer you this advice, information and valuable police promotion information and advice absolutely free of charge for the Police Hour readers looking for Police Promotion.

The focus of this exclusive editorial feature written by Steve Cooper is the ‘7 Things interview boards also look for in promotion candidates’ is knowledge of the policing environment you aspire to lead in. As a reminder, here are the 7 key traits which police promotion boards inherently value:

  1. Good awareness and understanding of vision or mission
  2. Self-aware, understanding personal values and development areas
  3. Demonstrates awareness of the current policing context
  4. A response that goes beyond the theoretical
  5. Able to evidence leadership impact in & beyond your team
  6. Well-structured and considered responses
  7. Demonstrate strong leadership skills grounded in service delivery

Thing 6: Promotion Interview Ahead? Don’t Let Al Capone Get You

“Be precise. A lack of precision is dangerous when the margin for error is small.” – Donald Rumsfeld

A police promotion interview is arguably the most important element of a promotion selection process. This post is about getting the structure right. Good structure allows the panel to witness your communication skills and abilities first hand.

The focus of this 6th blog in this series of ‘7 Things Interview Boards Also Look for in Promotion Candidates’ is well-structured and considered interview responses.

The good news is that the necessary skills and abilities can be learned and developed. Unsurprisingly, those who pay attention to this are candidates who tend to stand out. Indirectly, the board members are also likely get an appreciation and impression of your attitude and prior commitment to preparation. They may even ask, “What have you done to prepare?”

The board want to know:

  • Are you a good risk?
  • Do you have the right skills to take the substantive position?
  • Can you do the job?
  • Will you do the job?
  • Do you act and speak as a leader, supervisor and manager?

‘Well structured and considered’ hints at a level of preparation that goes beyond simply turning up on the day, hoping all goes well and ‘winging it’.

Avoid Al Capone

Typically you will be asked around half a dozen questions in a promotion interview.

Police promotion scattergun approach

If you prepare sufficiently, you’ll be better equipped to respond effectively. If you don’t prepare, you run the risk of defaulting to the ‘Al Capone’ approach.

This is where you find yourself ‘machine gunning’ your words in a scattergun, indiscriminate or haphazard way, hoping you are saying the right things. But inside you may secretly be wishing you had made more of an effort to prepare yourself.

The opposite approach is silence. Having lots to say, but nothing will come out because you are stuck: ‘Speaker’s block’ if you like. Nerves get in the way and the words just don’t seem to flow. Incidentally, this is one of the biggest fears expressed when it comes to interviews. A commitment to some smart preparation can avoid these shortcomings and support you in developing a more confident approach.

The board members will be writing down a summary of what you say. Time spent considering how you might respond is often the difference between success and failure. It also boosts your confidence, because you become more familiar with what is expected.

Sshhhh: Take a moment…

“Speak in haste, repent at leisure”

Listen to the interview question

Just because you have been asked a question by the board, that doesn’t mean you have to respond in a nanosecond. It’s important to listen first.Take a moment to register the question. Listening is a leadership and communication skill and it’s something that can be developed as part of your preparation. Good candidates are tuned into that.

Once you are clear about what it is that you have been asked, you may want to consider a short ‘opening statement’. This is a precursor to your main answer. It’s one way to buy yourself a little bit of extra thinking time, whilst still considering your main response. An opening statement is something I encourage all candidates to consider and it’s an approach that seems to work quite well.

You can see how an opening statement might be used in the example response featured below.

Structure, Structure, STRUCTURE!

“I thrive in structure. I drown in chaos.” Anna Kendrick

Structuring your response supports a professional delivery by keeping you focused on what you are saying and the order to how you are saying it. There are various structures you can choose so the important thing is to find one that works for you. Using structure supports your confidence, which in turn helps you relax and more easily convey your appealing credentials.

Structured interview responses

The following feedback from one of my clients, David, helps demonstrate the value of using structure…

“In my board I used STRUCTURE STRUCTURE STRUCTURE. The biggest boost I felt as I walked through the door was confidence in my preparation. This allowed me to relax relatively given the situation. As I relaxed, I felt my answers flowed and I was able to display passion and commitment. I am overjoyed at having attained the rank of Inspector”

One structure you might use is ‘STAR’. It is well known and used widely. It stands for Situation, Task, Action and Result. It’s a commonly used aid to help ensure that your verbal responses include the necessary information the board need for scoring. STAR can be adapted, but note it doesn’t ‘fit’ all questions or scenarios, such as those which do not require an example.

Content

“By stretching yourself beyond your perceived level of confidence you accelerate your development of competence” – Michael Gelb

What you say is important. The dictionary tells us that ‘competence’ means the ability to do something successfully or efficiently. That’s what the board are looking to find out about you. Competencies communicate HOW the organisation wants people to behave in certain roles. Therefore the main ‘content’ of your responses will need to reflect the relevant competency or personal quality that each question alludes to.

This is where it pays dividends to do some homework on the frameworkyour force uses for promotion, e.g. the Policing Professional Framework (PPF), Metropolitan Leadership Framework (MLF) or the Competency and Values Framework (CVF).

I encourage my clients to not just know the framework, but also to understand it. A cursory read through is not enough. Becoming familiar with the competencies being assessed and being able to explain them, at least in summary, is a professional approach. Better performing candidates make that commitment to themselves. Once you have an understanding of the competencies, you’ll be able to verbalise and ‘make links’ to important issues including the role, mission, vision, values, adding value to your response.

Note: Some forces may provide the candidate with a hard copy of the questions at the start of the interview. Whilst that may make things easier in some respects, only well prepared candidates are likely to be able to exploit any potential this may offer.

Delivery – So what DOES an effective response look like?

“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw

Using STAR as the structure, you can see what an effective response might look like in the following example. This example was used successfully as part of achieving promotion to Sergeant. It’s a Constable to Sergeant level question, where the competency being assessed is Public Service from the Policing Professional Framework (PPF).

Here’s the PPF guidance:

[Demonstrates a real belief in public service, focusing on what matters to the public and will best serve their interests. Understands the expectations, changing needs and concerns of different communities, and strives to address them. Builds public confidence by talking with people in local communities to explore their viewpoints and break down barriers between them and the police. Understands the impact and benefits of policing for different communities, and identifies the best way to deliver services to them. Develops partnerships with other agencies to deliver the best possible overall service to the public].

Here’s the question:

“Please give an example of how you have built public confidence within the communities you serve”.

Pause: Let the panel members see you are thinking about & considering the question! And deliver…

Promotion interview delivery

Opening statement: “As Temporary Sergeant I am currently responsible for chairing meetings with partners, including council officials, housing providers and youth services. I know that alleviating antisocial behaviour in communities is a key driver of public confidence”.

Situation: “An increase in complaints arose recently because youths were engaging in ASB near homes occupied by vulnerable residents requiring repeated calls for service”.

Task: “My aims were to reduce demand and restore resident’s confidence”.

Actions: “Taking into consideration available resources, I implemented a proactive operation to tackle the problem. I utilised Police Community Support Officers supported by Special Constables. I considered a local dispersal order obtained via my Inspector, allowing officers to legally remove youths from areas. I personally briefed officers, focusing upon key offenders. I instructed that reports concerning enforcement action were to be submitted so I could follow up appropriate referrals. I spoke with partners arranging for warning letters to be issued. Throughout the operation I considered victims, partners and local residents by updating them to build trust/confidence in my commitment to resolve long term problems”.

Result: “Analysis of this operation over a two month period showed a 50% reduction in calls for service. Residents acknowledged improvements individually and collectively at community meetings and further updates were published using social media for wider community impact. Utilising Special Constables for proactive policing in this way contributed to their collective duty hours being the highest across the area. My debriefing identified learning around future working practices for sharing joint agency resources more effectively, which I am currently developing”.

Insights:

  • The board may ask ‘supplementary questions’ to any main question. This is a means to ‘probe’ and get all the information required for scoring e.g. they may ask additionally, “What did you consider?” “What was the outcome?”. This can also be a way to encourage or support a nervous candidate who may have missed out some detail and who just needs a ‘nudge’ to connect with the rest of the information. The board want you to do well and this is a legitimate way help you get into your ‘flow.
  • The above is one example of what a well structured and considered response looks like. If you want to know what one sounds like and feels like, you’ll need to work through your own evidence and examples. Try it! If you don’t have any examples of your own to hand read this one out loud. Hear how you sound. Speaking normally it takes about two minutes. That’s a great start, but practising will fine tune your confidence and delivery. So don’t let Al Capone get you!

Taking Action…

All successful candidates have one thing in common: They took action.

If you are serious about preparing, why not download your very own digital guide NOW with 25+ structured examples of what works.

 

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